Privacy Policy

1. Information We Collect

Account and Business Information

• Business name, owner name, and contact details (email, phone)
• Business website URL and service descriptions
• Billing information (processed and stored by Stripe — we do not store payment card data)
• Information provided during onboarding, including operational details and brand assets

Lead and Prospect Data

• Names, email addresses, and phone numbers submitted through our intake form or AI tools
• Business details and goals shared during the intake process
• Inquiry and consultation request data captured on your behalf

SMS and Text Messaging

• If you provide your phone number and opt in to receive text messages from Opalite Systems, we collect your mobile number and message interaction data
• We use this information solely to send you requested communications such as your AI Opportunity Report follow-up and appointment reminders
• You may opt out at any time by replying STOP to any message
• Message frequency varies. Message and data rates may apply

Platform Usage Data

• Login activity and session information
• Feature usage and interaction patterns
• Technical data such as IP address, browser type, and device information

2. How We Use Your Information

We use the information we collect to:

• Deliver and improve our AI automation services
• Communicate with you about your engagement, reports, and appointments
• Send SMS or email updates you have explicitly opted in to receive
• Process payments and manage billing
• Comply with legal obligations

We do not sell your personal information to third parties.

3. SMS Messaging / Text Communications

By providing your phone number on our intake form and checking the consent box, you agree to receive text message updates from Opalite Systems LLC related to your AI Opportunity Report and follow-up communications.

• Opt-in: Consent is obtained via our intake form at opalitesystems.com/intake
• Opt-out: Reply STOP at any time to unsubscribe
• Help: Reply HELP for support information
• Frequency: Message frequency varies based on your engagement stage
• Rates: Message and data rates may apply
• No sharing: Your phone number is never sold or shared with third parties for their marketing purposes

4. Data Sharing

We may share your information with trusted third-party service providers who assist in delivering our services, including:

• Stripe — payment processing
• Resend — email delivery
• Twilio — SMS and voice communications
• Supabase — data storage
• Cal.com — appointment scheduling

These providers are contractually required to protect your data and use it only as directed by us.

5. Data Retention

We retain your information for as long as necessary to deliver services and comply with legal obligations. You may request deletion of your data at any time by emailing hello@opalitesystems.com.

6. Your Rights

You have the right to access, correct, or delete your personal information. To make a request, contact us at hello@opalitesystems.com. We will respond within 30 days.

7. Security

We implement industry-standard security measures to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify active clients of material changes via email. Continued use of our services after changes constitutes acceptance.

9. Contact

Questions about this Privacy Policy? Contact us at: